Empowering Tech and affiliated companies value and respect the privacy of the people we deal with. We are committed to protecting your privacy and complying with all applicable privacy laws and regulations including PIPEDA and other local privacy laws in some provinces.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
It can include names, addresses, email addresses, telephone numbers, but also will include a wealth of other information such as IP addresses and cookie data which, when combined or individually, can be used to identify a person.
What Personal Information do we collect?
The Personal Information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
We collect the following Personal Identification information, such as
- phone number
- home address
- email address
What systems do we use?
We use a range of different systems to enable us to conduct our business, including but not limited to Oracle Netsuite, ON24, Microsoft Office 365 and other email communication systems.
How do we obtain your personal information?
If you have bought something from us, we will have your email address, phone number and address in our systems.
If you choose to deliver items to a third-party (such as a friend) we will also have their name and address.
Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and/or product & event notifications. You can opt-out of these at any time.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases in case of any warranty or returns.
- Marketing communications such as email newsletters, updates regarding events etc.
Disclosure of personal information to third parties
We may have to disclose some of your information to our suppliers to enable us to conduct our business, such as delivery companies and banks.
How do we protect your personal information?
Empowering Tech will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- All personal information is stored within our systems which are tightly controlled.
- Taking measures to restrict access to only personnel who need that personal information to effectively support you as a customer.
Having technological measures in place including encryption during the website checkout process and firewalls.
Our website uses 'cookies'. Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our shopping cart requires these cookies for it to work as they store the products you have added to your cart and other essential information. For more information on cookies, please visit this page.
Periodically we send out an email newsletter. These are only emailed to you if you have signed up to our newsletter. In addition if you have signed up for Product Notifications, we may from time to time inform you of product updates such as feature changes and updates. If you have signed up for Event Notifications, every time we are exhibiting at an event, we think you may wish to attend, you will receive an email. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws.
If you don't want to receive these offers, our occasional newsletter, or our notifications, simply following the instructions at the bottom of the email to unsubscribe. Alternatively, you can change newsletter and product notification settings from your account page, or you can contact us.
How to access and correct your personal information
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days. Please see the ‘How to Contact Us’ section below.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance via one of the following methods:
- By phone: +1 647 499 7451
- By mail: Scanning Pens Corp, Suite 202, 55 Mary Street West, Lindsay, Ontario K9V 5Z6
- By email: to [email protected]
Please allow up to 7 days for us to respond. It will not always be possible to resolve a a concern or a complaint to everyone’s satisfaction. If you are not satisfied with our response to a complaint, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC) to lodge a complaint.